Shipping & Returns

ORDERS

Before placing an order through the Website, you will be required to create an account (your “Account”) and provide certain information necessary to process your order, including but not limited to your name, mailing address, billing address, email address, telephone number, and payment information. Company is not responsible for loss and/or damage due to an error or inaccuracy in the information as provided by you.

The maximum order quantity permitted for a single SKU in a single order is 6 pieces and it is contingent on release date of SKU, promotional sale event, availability, and demand.
Shipment of the Products are subject to the availability of the ordered items in stock. Company reserves the right to cancel any order, whether in whole or in part, and refund all corresponding charges in the event of insufficient stock of your ordered Product.

All payment forms are subject to verification and review by Company and its affiliated financial institutions. Natasha Denona reserves the right to refuse any transaction, sale, or shipment of orders due to suspected fraud, unauthorized, or illegal activity.
After your order is placed, you will receive an e-mail confirmation that will include a summary of the principal terms and conditions, information about essential characteristics of the Products purchased, the price of the purchased Product and the payment method, the shipping information and its rate, information regarding our cancellation policy and the conditions thereof, the address to which you should refer complaints, and the Product warranty, if any.

In the event that an order confirmation has not been received within 24 hours after the order is placed, you should contact us via email at wecare@natashadenona.com. Company will not be responsible for order delays due to technical issues.

Natasha Denona processes orders at a fast pace making it impossible to edit, change or cancel an order after it has been placed. Kindly email us at wecare@natashadenona.com and we will be happy to assist with the return process once the order is received.

SHIPPING

All orders are processed and ship Monday through Friday, excluding federal holidays within the United States. Orders must be placed by 1pm EST to be processed on the same business day, otherwise the order will be processed the following day. Packages do not ship on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving’s Day, and Christmas Day. 

Shipping costs, particularly for international orders, vary due to factors outside of our control. Your actual shipping costs will be displayed to upon checkout. Estimated shipping methods and costs are as follows (Note these estimates are provided as a guide only, and can change from time to time):

USA orders ship FedEx Express 3-5 business days

Orders up to $35* -- $10 flat fee

Orders over $35* -- Free 3-5 Days Shipping

Overnight Shipping - $25 flat fee


International orders ship Global-E Express 3-7 business days

Orders up to $150* -- $15-$25 flat fee depending on the region

Orders over $150* – Free Shipping

*exclusions apply- depending on region. 

*qualifying total taken after discount and before tax

* International shipments (subject to service availability) delivered to or picked up from remote and less-accessible locations are assessed an out-of-delivery area or out-of-pickup-area surcharge of minimum $25 in addition to the above shipping costs.


Company is not responsible for damage, material difference, defect or loss that occurs to Products delivered to forwarding companies or parcel forwarding companies. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a forwarding/parcel company. Any order addressed to forwarding or parcel company is placed at your own risk. Company is not responsible for orders that are stolen or damaged after delivery. 

At this time, the Company does not ship to the following countries: Algeria, Andorra, Brazil, Israel, Montenegro, Nepal, Nigeria, Russia, Serbia, Seychelles, Spain, Thailand, Tonga, and Turkey.

Products that contain sunscreen cannot be shipped to Canada and will be removed from your order at checkout or after you submit your order.

If applicable, additional fees, such as import fees, will be calculated upon checkout. You agree to pay all additional costs including but not limited to those resulting from customs clearance charges, import duties, local taxes, and/or any other import fees. Company will not be responsible and will not bear the costs for any additional charges due to local laws, customs, duties, or any type of local import taxation. It is your sole responsibility to be aware of local laws in your location (and/or the location of the shipping address provided by you) with respect to goods purchased from the U.S. and be the sole bearer of costs and other consequences resulting from them. Note that if customs clearance procedures are required, it can cause substantial delays beyond our delivery estimates. If you choose not to pay these fees and request a refund, you will be refunded in the amount of the original payment less the cost to clear the package for return to us as well as the outbound and return shipping costs and will have no claims against Company regarding the order at issue.

RETURN POLICY

If you are unsatisfied with any portion of your Website order, you may return the Product(s) within 30 days of purchase , unopened and lightly used in their original packaging only. Once the return is received and processed, your payment card will be refunded for the purchase price of the returned Product; provided, however, that we shall not be responsible for any delays in processing the refund resulting from your bank or credit card company.

We will process your return as soon as we receive it for the purchase amount minus the original shipping charges. Once the return is received and processed, your payment card will be refunded for the purchase price of the returned Product. It may take 7-10 business days for the refund to appear on your account. Please note that we will not be responsible for any delays in processing the refund resulting from your bank or credit card company. 

Shipping costs are non-refundable for undelivered, unclaimed, returned, or refused packages. You will be responsible for all shipping and handling charges, including the original delivery as well as the return shipment. If the order being returned received free shipping, our actual shipping cost of the order will be deducted from the credit or refund issued to you for the returned Product(s). Any item stated to be ‘’final sale’’ will not be eligible for refund.

You must coordinate the return of the item with our Customer Service team by emailing: wecare@natashadenona.com.


Natasha Denona does not accept returns on items purchased from third-party retailers and is not responsible for damage to Product(s) purchased from our third-party retail partners.

For purchases made at one of Natasha Denona’s brick and mortar locations, consult the retailer’s return policy.