Natasha Denona's Loyalty Program Terms

(Effective Date: July 03, 2024)

  1. Introduction

The Natasha Denona Global Loyalty Program (“Program”) is offered at the sole discretion of Natasha Denona Makeup LLC (collectively with its subsidiaries and affiliated companies “Natasha Denona”, “Natasha Denona Group”, “we” or “our”) and applies to you as a member of the program (“Member” or “you”).

By joining the Program, you agree that you have read, understood, and agree to be bound by these Loyalty Program Terms ("Terms") and by any changes or modifications we may make. You should review these Terms and the related policies and FAQs frequently to understand the terms and conditions that apply to the Program as they may change from time to time. These Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services. By enrolling in the Program and using any of our websites (each a “Website”), you also agree to be bound by the Website general Terms and Conditions ("General Terms") and Privacy Policy (“Privacy Policy”), which are incorporated herein by reference. If you do not agree to these Terms you cannot participate in the Program. The Program is void where prohibited by law. Any Terms not defined herein, shall have the meaning ascribed to such terms under the General Terms.

Natasha Denona reserves the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on the Website, or where required under applicable law by notifying you through the email address provided upon registration. Your continued participation in the Program after such modifications will constitute your acceptance of the new terms.

PLEASE NOTE THAT THESE TERMS CONTAIN A CLASS ACTION WAIVER AND AN ARBITRATION CLAUSE THAT REQUIRES YOU TO RESOLVE DISPUTES THROUGH ARBITRATION RATHER THAN IN COURT AND AFFECTS YOUR RIGHTS. THESE PROVISIONS ARE OUTLINED BELOW AND IN THE GENERAL TERMS AND ARE INCORPORATED HEREIN BY REFERENCE.

  1. Program Eligibility

The Program is open to individuals who are at least 18 years old. We reserve the right to limit participation based on residency (the Program is currently not available in Israel where we operate a separate local loyalty program). Membership is intended for personal use only, and each individual is limited to one account per email address. Employees and individuals employed by us, our business partners or vendors are eligible for membership for personal use only but may be excluded from certain benefits of the Program.

  1. Enrollment in the Program

Eligible individuals may enroll in the Program by visiting the Website and joining as instructed in our “Loyalty Program Page” on the Website, currently at ND'S Reward Program and following the Program prompts to register for the Program. You are required to create an Account by providing your name and creating a password to access certain Program benefits and rewards. Although providing your birthday is not required to participate in the Program, you must provide your birthday (day and month only) in your Account to receive the birthday benefits of the Program. In the event of a dispute over ownership of an Account the Member will be deemed to be the holder of the email address submitted at the time of enrollment and Account creation.

We reserve the right to accept or reject any Member or Account at our sole discretion or require you to provide additional information for verifying your eligibility.

  1. Earning Points
    • The Program allows Members to earn points through various activities and purchases made on the Website and through purchasing Natasha Denona products and services through various channels.
    • Membership is divided into three tiers, based on the amount spent within a single year. Upon joining, you are automatically placed in the first tier. Your tier status is valid for 12 months from the day of spending. Thereafter, you must earn sufficient points each year to maintain your tier status.
    • Natasha Denona reserves the right to offer different points accrual rates, rewards, early access to specific promotions and sales, and benefits to different Members, based on various characteristics at its sole discretion. These characteristics may include, without limitation, membership tiers, specific products, residency, purchase channels, specific dates and times, and other factors. Such variations will be detailed on the Loyalty Program Page and may be updated periodically, and the Member waves any claim regarding any entitlement granted to other Members.
    • Points accrue based on the specifications outlined on our Loyalty Program Page. Members can earn points starting from a rate of 1 point per $1 spent, with exact conversion rates, earning opportunities, and membership tiers detailed on the Website. However, note that points redemption rate does not necessarily represent the same rate, meaning that 1 point worth less than a dollar upon redemption, as presented on the checkout page upon completion of a purchase. Points are awarded for actual paid, non-refundable purchases, excluding any sales tax (e.g., VAT) and shipping costs. Points from returned or canceled purchases will be deducted.
    • Members can also earn points through specific activities and actions as detailed on the Loyalty Program Page. To earn points from such activities, ensure you are a Program member and log into your account before completing the activities as instructed on the Website.
    • Natasha Denona reserves the right to update these specifications at any time by posting changes on the Loyalty Program Page without altering these Terms. We may set specific terms and limitations for each Program-related benefit, including but not limited to, maximum or minimum quantities, geographical or channel-related restrictions.
    • Subject to applicable law, points are valid for one year following their accrual, following which points can no longer be redeemed and becomes void.
    • Points cannot be converted to cash and have no cash value. Rewards, benefits, and points earned through the Program are non-transferable, and you have no property rights in or to rewards or other Program benefits. Purchase balances and/or points credited to your Program account will be decreased or reversed, as applicable, if a purchase is returned or canceled, or if points are obtained through fraudulence or other activities that violate these Terms. The sale, barter, transfer, or assignment of any points or benefits offered through the Program, other than by us, is expressly prohibited.
    • Points cannot be transferred between members. Only the Member paying for the products may accumulate rewards, benefits, and/or points. We reserve the right to monitor the number of accounts per household and refuse, merge, or close additional or duplicate accounts at any time. Your account information (including security details) is confidential and should not be shared with any other person.
    • If you believe a purchase or other activity was not properly applied to your account, contact us as instructed on the Website. Your inquiry must specify your name and email address associated with the Program and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the disputed purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.
    • The Pro Artist Discount does not work with the loyalty points, and will not be a part of it.


  1. Rewards and Special Offers
    • Natasha Denona reserves the right to offer Program Members special offers, contests, rewards, and other benefits which are not points from time to time (“Special Offers” and “Rewards”).
    • Special Offers and Rewards cannot be exchanged or returned for points, another product or service, or a monetary refund.
    • Any products and services available as a Reward, including any samples provided, are for personal use only. You may not sell or resell any such products, services, or samples. We reserve the right, without notice, to cancel or reduce the quantity of any order or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Program Terms. We are not responsible for rewards, benefits, and/or points lost or redeemed due to fraudulent activity by you or any third party.
    • Natasha Denona can set and change the terms of such Special Offers and Rewards at its sole discretion, including but not limited to, the types of offers, the duration of the offers, the conditions for participation, and the methods of redemption. Changes may be made without prior notice, and any modifications will be effective immediately upon posting the updated terms on the Loyalty Program Page or other relevant sections of the Website. By participating in any Special Offer or Reward, Members agree to be bound by the updated terms.


  1. Birthday Gift
    • Members may be eligible to receive a special birthday gift as part of the Program. Natasha Denona reserves the right to determine and change the nature of the birthday gift and any related benefits from time to time, including but not limited to, special discounts, better redemption rates, or exclusive offers.
    • Any birthday gift or related offer involving purchase opportunities is subject to time limitations as specified on the Loyalty Program Page. The inclusion of products in the shopping cart does not constitute a completed transaction until the purchase is finalized. Attempting to complete a purchase after the benefit term has expired will result in the revocation of the benefit.
    • Returns and refunds for purchases made using birthday gift offers will be calculated in accordance with the rate at which points were earned.


  1. Privacy and Marketing Communications
    • Your participation in the Program, and your personal data utilized by us, are subject to our Privacy Policy, which is incorporated herein by reference. By enrolling in the Program, you consent to our collection, use, and disclosure of your personal information as described in the Privacy Policy.
    • By enrolling in the Program, you will be automatically subscribed to receive, and you consent to receive Natasha Denona marketing emails, including Program-related communications. You may opt-out of receiving marketing emails or Program-related emails at any time by following the instructions provided in the email and as otherwise provided in the Privacy Policy. If you opt-out of Program-related emails, you will no longer receive emails regarding your Program status or the Program rewards or benefits that may be available to you. However, you may still receive operational messages related to your account and transactions with us. We may further contact you through SMS, provided your consent, to the extent required under applicable law.


  1. Term and Termination
    • These Terms will remain in effect as long as you are a Member of the Program.
    • The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict, or terminate these Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
    • We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion. Any suspected abuse of the Program, failure to follow any Terms, membership inactivity for more than 24 months, illegal activity, fraud, misrepresentation, or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent, or other unauthorized use of any Program rewards, points, and/or other benefits, may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and its features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse, or violation of these Terms, we also have the right to take appropriate legal action, in our sole discretion. If you believe any such decision by us was made by mistake or based on incorrect information, please contact us as instructed on the Website, and we will review your case promptly.
    • If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by opting out of the Program and terminating your Account. If you cancel your membership, you will lose all accumulated points, benefits, and tier status.
    • Upon termination, any terms which by their nature should survive termination of these Terms shall remain in effect.


  1. Disclaimer of Warranties and Limitation of Liability

To the fullest extent permissible under applicable law, and without derogating from any of our General Terms:

  • NATASHA DENONA GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL MATERIALS, CONTENT, BENEFITS, AND PRODUCTS PROVIDED BY NATASHA DENONA, INCLUDING ANY PROGRAM-RELATED CONTENT AND BENEFITS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
  • NATASHA DENONA WILL NOT BE LIABLE TO YOU WITH RESPECT TO ANY SUBJECT MATTER OF THESE TERMS UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR GOODWILL, ANTICIPATED PROFITS, OR LOST BUSINESS), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS, IN NO EVENT SHALL NATASHA DENONA CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER BASED IN CONTRACT, NEGLIGENCE, STRICT LIABILITY, TORT, OR OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE LESSER OF THE VALUE OF THE PRODUCTS PURCHASED BY YOU AS A MEMBER OR THE TOTAL VALUE OF ONE HUNDRED DOLLARS (100$).


  1. Indemnification

You agree to indemnify, defend, and hold harmless Natasha Denona and its affiliates, officers, directors, employees, agents, and assigns from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your participation in the Program, including but not limited to your breach of these Terms, any violation of applicable laws, and any third-party claims.


  1. Governing Law Dispute Resolution, Arbitration, and Class Action Waiver

Please read this section carefully. It affects your rights. Without derogation from applicable law, it requires you to arbitrate disputes with Natasha Denona and limits the manner in which you can seek relief.

  • ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS, INCLUDING PRODUCTS AND ITEMS ORDERED OR PURCHASED THROUGH OUR SERVICES, SHALL BE DETERMINED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS RATHER THAN IN COURT, EXCEPT THAT EACH PARTY MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF YOUR CLAIMS QUALIFY, AS LONG AS THE MATTER REMAINS IN SUCH COURT AND ADVANCES ONLY ON AN INDIVIDUAL (NON-CLASS, NON-REPRESENTATIVE) BASIS. ARBITRATION SHALL BE CONDUCTED IN ACCORDANCE WITH THE ARBITRATION AND DISPUTE RESOLUTION SECTION OF THE GENERAL TERMS, WHICH IS INCORPORATED HEREIN BY REFERENCE.
  • By entering into these Terms, you acknowledge that to the extent permitted by applicable law, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Natasha Denona each waive the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms and any other contractual relationship between you and Natasha Denona.
  • If this Arbitration Agreement is found to be unenforceable, then (i) the entirety of this arbitration provision shall be null and void, but the remaining provisions of these Terms shall remain in full force and effect; and (ii) exclusive jurisdiction and venue for any claims will be in the competent courts of New York, New York, under the laws of the State of New York.


  1. Miscellaneous
    • These Terms, together with our General Terms, constitute the entire understanding and agreement between the parties with respect to the use of the Program. Any term not defined herein shall be governed by the definitions and provisions set forth in our General Terms. If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and such decision shall not affect the enforceability of such provision under other circumstances or of the remaining provisions hereof under any circumstances.
    • Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.
    • These Terms and any right granted herein may not be assigned by you without the prior written consent of Natasha Denona. Natasha Denona may assign its rights and obligations set forth herein at any time at its sole discretion.


  1. CONTACT US

Natasha Denona Makeup LLC.

By E-Mail: wecare@natashadenona.com.

By Mail: 39 East 30th Street, New York, NY 10016, United States.